General Terms and Conditions

1. Company identity

• Trade name: ShenQiMed
• Email: info@shenqimed.nl
• Chamber of Commerce number: 51175681
• VAT identification number: NL823137260B01

2. Applicability

2.1. These general terms and conditions apply to every offer made by us and to every distance contract concluded between us and the consumer via ShenQiMed (info@shenqimed.nl) and all related communication. 2.2. Deviations from these terms and conditions are only valid if agreed upon in writing or by e-mail. 2.3. If (part of) a provision is void or is annulled, the remaining provisions shall remain in force and the parties shall enter into consultation to replace the relevant provision.

3. The offer

3.1. The offer contains a complete and accurate description of the products and/or services offered. Images are a true representation; obvious mistakes or errors are not binding on us. 3.2. Each offer contains such information that it is clear to the consumer what the rights and obligations are that are associated with the acceptance of the offer. 3.3. For products of a health or hygiene nature, this is clearly stated, including any limitations on the right of withdrawal (see Article 10).

4. Conclusion of the agreement

4.1. The agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set out therein. 4.2. After placing the order, the consumer will receive an electronic order confirmation. 4.3. We are entitled to refuse an order or to attach special conditions to the delivery, for example in the event of suspected misuse or incorrect data.

5. Prices and promotions

5.1. The stated prices are in euros and include VAT, unless otherwise indicated. 5.2. Any shipping and payment costs will be clearly stated before the order is finalized. 5.3. Promotions and discount codes are not cumulative and are valid during the indicated promotional period, while stocks last. 5.4. Price changes for existing orders do not apply after the agreement has been concluded.

6. Payment

6.1. Payment is made via the payment methods offered in the webshop (e.g. iDEAL, credit card, Bancontact, Klarna/pay later) and in accordance with the applicable terms and conditions. 6.2. A creditworthiness check may be performed for payment after delivery. If payment after delivery is refused, another payment method may be required. 6.3. In the event of late payment, the consumer shall be liable for statutory (extra)judicial costs and interest, following notice of default. We reserve the right to suspend the performance of the agreement until full payment has been received.

7. Delivery and execution

7.1. We will exercise the utmost care in the execution of orders and the assessment of requests for the provision of services. 7.2. The place of delivery is the address that the consumer has provided to us. 7.3. We strive for delivery within the stated time limits. Exceeding a time limit does not entitle the consumer to compensation. 7.4. The risk of damage and/or loss of products rests with us until the moment of delivery to the consumer or a previously designated representative known to us, unless expressly agreed otherwise. 7.5. If delivery is delayed or an order cannot be executed, or can only be partially executed, the consumer will be notified of this as soon as possible (by e-mail).

8. Retention of title

8.1. The delivered products remain our property until the consumer has fully met the payment obligations.

9. Conformity and warranty

9.1. We guarantee that the products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and usability. 9.2. The statutory warranty applies: a product must do what the consumer may reasonably expect of it. There is no fixed term; this depends on the product and what the consumer may reasonably expect. 9.3. Manufacturer's or importer's warranties do not affect the consumer's statutory rights.

10. Right of withdrawal (cooling-off period) – consumers

10.1. The consumer has the right to terminate the agreement without giving reasons within 14 days after receipt of the product. 10.2. The consumer notifies the withdrawal within the cooling-off period via our return portal or by e-mail (see Article 1). After notification, the consumer has another 14 days to actually return the product. 10.3. We will refund all payments received from the consumer within 14 days after termination, including the delivery costs of the cheapest standard delivery method. We may withhold reimbursement until we have received the goods or until the consumer demonstrates that they have been returned, whichever occurs first. 10.4. The consumer is only liable for diminished value of the goods resulting from use that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods. 10.5. Exceptions to the right of withdrawal: withdrawal is excluded for:

• sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery (e.g. cosmetics, bandages, medical devices that come into contact with the body);
• products that spoil quickly or have a limited shelf life;
• products manufactured according to consumer specifications (custom-made);
• services that have been fully performed within the cooling-off period, provided that the consumer has given prior express consent and waived the right of withdrawal. 10.6. Business buyers (B2B) are not entitled to a right of withdrawal, unless otherwise agreed in writing.

11. Returns – procedure

11.1. Returns must, if reasonably possible, be sent back in their original condition and packaging, including accessories and (a copy of) the packing slip/invoice. 11.2. The consumer bears the direct costs of returning the goods, unless otherwise agreed or in the case of a defective/incorrect product. 11.3. Incomplete, damaged, or items worn out by use may be refused or result in a partial refund. 11.4. For defects or incorrect deliveries, we request that you contact our customer service within 48 hours of discovery (see Article 1).

12. Medical and health disclaimer

12.1. The information on the webshop and with the products is not intended to replace medical advice from a doctor or other healthcare professional. 12.2. Use products in accordance with the package leaflet/instructions. Always consult a doctor or pharmacist in case of doubt or existing (medical) complaints. 12.3. If products qualify as medical devices or medicines, we comply with the applicable Dutch and European laws and regulations. Specific user information is provided with the product.

13. Liability

13.1. Our liability is limited to direct damage and to a maximum of the invoice amount of the relevant order, unless the damage is the result of intent or willful recklessness. 13.2. We are not liable for indirect damage, consequential damage, or loss of profit. 13.3. This limitation of liability does not apply if and to the extent that mandatory law (consumer law) opposes it.

14. Complaints procedure

14.1. We have a sufficiently publicized complaints procedure and handle complaints in accordance with this procedure. 14.2. Complaints regarding the performance of the agreement must be submitted to our customer service within a reasonable time, fully and clearly described (see Article 1). 14.3. If this does not lead to a solution, the consumer may submit the dispute to a dispute resolution committee (if affiliated) or to the competent court. The consumer may also use the European ODR platform for online dispute resolution.

15. Privacy and data protection

15.1. We process personal data in accordance with our Privacy Statement and the General Data Protection Regulation (GDPR). 15.2. For information about which data we process, the purposes, and the rights of data subjects, we refer to our Privacy Statement.

16. Intellectual property

16.1. All (intellectual) property rights to texts, images, logos, and other content on the webshop belong to us or our licensors. Use without prior written permission is not permitted.

17. Force Majeure

17.1. In the event of force majeure, we are not obliged to fulfill any obligation. Force majeure shall also include disruptions in (telecommunication) networks, power outages, strikes, fire, epidemics/pandemics, logistical disruptions at carriers, and measures by government authorities.

18. Applicable law and choice of forum

18.1. These terms and conditions and the agreement are governed by Dutch law. 18.2. Unless mandatory law prescribes otherwise, disputes shall be submitted to the competent court in the district of our registered office or place of residence.

19. Amendments

19.1. We may amend these general terms and conditions. The amended terms and conditions shall take effect at the announced time and shall not apply to agreements already concluded, unless the consumer expressly agrees thereto.