Terms and conditions

1. Identity of the company

• Name of the company: Shen Qi Medical Centre
• Trade name: ShenQiMed
• Visiting address: Schiekade 488, 3032 AX Rotterdam, The Netherlands
• Postal address: Schiekade 488, 3032 AX Rotterdam, The Netherlands
• Email: info@shenqimed.nl
• Phone:  31624422528
• Chamber of Commerce number: 51175681
• VAT identification number: NL823137260B01

2. Applicability

2.1. These general terms and conditions apply to every offer from us and to every distance contract concluded between us and the consumer via ShenQiMed (info@shenqimed.nl) and all related communications.

2.2. Deviations from these terms and conditions are only valid if agreed in writing or by e-mail.

2.3. If (part of) a provision is null and void or is annulled, the other provisions remain in force and the parties will enter into consultations to replace the provision in question.

3. The offer

3.1. The offer contains a complete and accurate description of the products and/or services offered. Images are a true representation; obvious mistakes or errors are not binding.

3.2. Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer.

3.3. For products of a health or hygiene nature, this is clearly stated, including any limitations on the right of withdrawal (see Article 10).

4. Conclusion of the agreement

4.1. The agreement is concluded when the consumer accepts the offer and meets the conditions set forth therein.

4.2. After placing the order, the consumer receives an electronic order confirmation.

4.3. We reserve the right to refuse an order or impose special conditions on the delivery, for example, if we suspect misuse or incorrect information.

5. Prices and promotions

5.1. The listed prices are in euros and include VAT, unless otherwise indicated. 5.2. Any shipping and payment costs will be clearly displayed before completing the order. 5.3. Promotions and discount codes cannot be combined and are valid for the specified promotional period, while supplies last. 5.4. Price changes to existing orders will not apply after the agreement has been concluded.

6. Payment

6.1. Payment is made via the payment methods offered in the webshop (e.g., iDEAL, credit card, Bancontact, Klarna/pay later) and in accordance with the applicable terms and conditions. 6.2. In the case of payment later, a credit check may be performed. If payment later is refused, an alternative payment method may be requested. 6.3. In the event of late payment, the consumer, after notice of default, is liable for statutory (extra)judicial costs and interest. We reserve the right to suspend performance of the agreement until full payment has been made.

7. Delivery and execution

7.1. We will exercise the utmost care when fulfilling orders and assessing requests for service. 7.2. The place of delivery is the address the consumer has provided to us. 7.3. We strive to deliver within the stated deadlines. Exceeding a deadline does not entitle the consumer to compensation. 7.4. The risk of damage and/or loss of products rests with us until the moment of delivery to the consumer or a previously designated representative made known to us, unless expressly agreed otherwise. 7.5. If delivery is delayed or an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified as soon as possible (by email).

8. Retention of title

8.1. The delivered products remain our property until the consumer has fully met the payment obligations.

9. Conformity and warranty

9.1. We guarantee that the products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and usability. 9.2. Statutory warranty applies: a product must do what the consumer can reasonably expect. There is no fixed term; this depends on the product and what the consumer can reasonably expect. 9.3. Manufacturer's or importer's warranties do not affect the consumer's statutory rights.

10. Right of withdrawal (cooling-off period) – consumers

10.1. The consumer has the right to cancel the agreement without giving any reason within 14 days of receiving the product. 10.2. The consumer reports the cancellation within the cooling-off period via our returns portal or by email (see Article 1). After reporting the cancellation, the consumer has another 14 days to actually return the product. 10.3. We will reimburse all payments received from the consumer within 14 days of cancellation, including the delivery costs of the least expensive standard delivery method. We may withhold reimbursement until we have received the goods or until the consumer proves that they have been returned, whichever is the earliest. 10.4. The consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. 10.5. Exceptions to the right of cancellation: cancellation is excluded for:

• sealed products which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery (e.g. cosmetics, bandages, devices intended for body contact);
• products that spoil quickly or have a limited shelf life;
• products manufactured according to consumer specifications (custom-made);
• Services that have been fully performed within the cooling-off period, provided the consumer has given prior express consent and waived the right of withdrawal.10.6. Business buyers (B2B) are not entitled to a right of withdrawal, unless otherwise agreed in writing.

11. Returns – procedure

11.1. Returns should be returned in their original condition and packaging, including accessories and (a copy of) the packing slip/invoice, if reasonably possible. 11.2. The consumer bears the direct costs of returning the goods, unless otherwise agreed or if the product is defective or incorrect. 11.3. Incomplete, damaged, or worn items may be refused or may result in a partial refund. 11.4. For defects or incorrect deliveries, please contact our customer service within 48 hours of discovery (see Article 1).

12. Medical and health disclaimer

12.1. The information in the webshop and with the products is not intended to replace medical advice from a physician or other healthcare professional. 12.2. Use products in accordance with the package insert/instructions. If you have any doubts or existing (medical) complaints, always consult a physician or pharmacist. 12.3. If products qualify as medical devices or medicines, we comply with applicable Dutch and European laws and regulations. Specific user information is provided with the product.

13. Liability

13.1. Our liability is limited to direct damages and a maximum of the invoice amount of the relevant order, unless the damage is the result of intent or deliberate recklessness. 13.2. We are not liable for indirect damages, consequential damages, or lost profits. 13.3. This limitation of liability does not apply if and to the extent mandatory law (consumer law) opposes this.

14. Complaints procedure

14.1. We have a sufficiently publicized complaints procedure and handle complaints in accordance with this procedure. 14.2. Complaints about the performance of the agreement must be submitted to our customer service within a reasonable time, fully and clearly described (see Article 1). 14.3. If this does not lead to a solution, the consumer can submit the dispute to a dispute resolution committee (if affiliated) or to the competent court. Consumers can also use the European ODR platform for online dispute resolution.

15. Privacy and data protection

15.1. We process personal data in accordance with our Privacy Statement and the General Data Protection Regulation (GDPR). 15.2. For information about what data we process, the purposes for which we process it, and the rights of data subjects, please refer to our Privacy Statement.

16. Intellectual property

16.1. All (intellectual) property rights to texts, images, logos, and other content in the webshop belong to us or our licensors. Use without prior written permission is prohibited.

17. Force Majeure

17.1. In the event of force majeure, we are not obligated to fulfill any obligation. Force majeure includes disruptions in (telecommunications) networks, power outages, strikes, fire, epidemics/pandemics, logistical disruptions at carriers, and government measures.

18. Applicable law and choice of forum

18.1. These terms and conditions and the agreement are governed by Dutch law. 18.2. Unless mandatory law prescribes otherwise, disputes will be submitted to the competent court in the district of our place of business or residence.

19. Changes

19.1. We may amend these terms and conditions. The amended terms and conditions will take effect at the announced time and will not apply to agreements already concluded, unless the consumer expressly agrees to them.